Burstow Parish Council

01342 841880

Parish Resilience & Emergency Plan

In times of crisis it is vitally important that communities must stand together. Community Resilience enables communities to take control, not only to prevent but also to deal with emergency situations as and when they occur.

The Parish Council is doing its part by preparing a resilience plan which will describe what we will do as a community during emergencies.

It will identify the risks we may have to deal with and the probable impact they may cause such as severe and prolonged flooding.

It will also include details of the responses we expect from others such as the emergency services, utilities or County Council as well as those responses we can provide from within the Parish itself.

The Parish Council will take into account the skills that have been acquired by both councillors and staff.

‘Priority Service Registers’ (PSR) are available with all the Utility companies – Gas, Electric, Water as well as Banks, and possibly telecommunications companies. Vulnerable people can have themselves added to these lists. Unfortunately not all companies are signed up to data sharing so people have to register with each provider individually. The PSR’s will then attempt to meet people special needs e.g. needed emergency water delivered during an outage lasting longer than 12 hours, providing heaters, offering alternative ways of communication.

More information about Surrey's Emergency planning and community safety can be found here:

Emergency planning and community safety

Who How to contact them? What do they mainly do?
Police Dial 999 in an emergency such as a crime in progress
For all non-emergency Police reporting dial 101
Find out more: www.surrey.police.uk/
•    Responding to incidents together with the other emergency services 
•    The co-ordination of the emergency services, local authorities and other organisations during an emergency
Fire Dial 999 in an emergency.
Find out more: http://new.surreycc.gov.uk/people-and-community/surrey-fire-and-rescue
•    Responding to incidents together with the other emergency services 
•    Fire-fighting and fire prevention
•    Detection, identification, monitoring and management of hazardous materials and protecting the environment
Ambulance & NHS Dial 999 in an emergency
NHS non-emergency number: 111
Find out more: www.secamb.nhs.uk/
•    Responding to incidents together with the other emergency services 
•    Identify and alert the appropriate receiving hospitals Prioritise casualties 
Surrey County Council 03456 009 009 (8am-6pm weekdays)
SMS: 07527 182 861
Highways emergencies 03002001003
Adult and Children Social Care Emergency Duty Team 01483 517898 (6pm-8am weekdays and 24 hours a day on weekends and bank holidays) 
Find out more: http://www.surreycc.gov.uk/
•    Support the emergency services
•    Help the community recover
•    May act to protect property from flooding by water from the highway where there is a failure of the highway drainage system
•    Help facilitate road closures and diversions
District Council Tandridge District Council
01883 722000
Out of Hours Duty Operator – 01883 722000 (wait for recorded message to end and talk to Call Centre)
•    Support the emergency services
•    Help the community recover
•    Help facilitate the provision of emergency accommodation 
•    Identify and set-up a safe place for community to stay after being evacuated - known as rest centre
Environment Agency Incident hotline 0800 80 70 60 (24-hour service)

Floodline service 0345 988 1188
•    Protect the environment and take reports of environmental pollution such as chemical or fuel spills, or many dead fish in rivers
•    Issue flood alerts and warnings to the public and implement flood defence where appropriate
•    Deal with emergency repairs and blockages on main rivers and own structures
Utility providers Gas (National Grid) 0800 111 999
Power Cut - call 105 or visit www.powercut105.com to report power loss or damaged equipment or check who your regional distribution company is, or call your distribution company direct as below:
  UK Power Networks 0800 316 3105 or 0333 323 2105
  Scottish and Southern Electric Networks 0345 072 1905   or 0800 072 7282
Thames Water 0800 316 9800
South East Water 0333 000 0365
Affinity Water 0345 357 2407
Sutton and East Surrey Water 01737772000
British Telecoms 08001217667
•    Support statutory responders
•    Ensure continuity of supply
•    Provide alternative means of supply during an emergency if there is a threat to life
•    In the case of water and power, have free services to support those who would suffer more in the event of supply interruption – this is regional and so does not matter who the bills are paid to.
Animal Welfare (RSPCA) 0300 1234 999 •    Provide a twenty-four-hour emergency service for injured, trapped, or stranded animals